Seven
Steps To Insure Direct Mail Success |
1. Carefully Select Your
List
When choosing a mailing
list, first identify your best Target. What is their
speciality, category , and geography? From this information
identify your “perfect” customer. Then you can select
mailing lists through professional brokers that match your perfect customer profile. if you have
the right list, even a weaker offer can spell success.
Combine a great list with a great offer and you’re on
the road to direct mail success. |
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2. Begin
Your Copy With A Strong Message
Copy is the persuasive argument that sells your product
or service. Begin your copy with a strong headline
that spells out the benefit of your
product or service and what sets you apart from your
competition. The headline must convince the reader
to read further. The three most effective words in
direct mail are “you,” “free,”
and “new.” Studies show that using
these words in headlines can boost your response dramatically.
Letter copy should follow a simple formula that will
help you organize your thoughts and make a convincing
sales argument.
A. Attention: The headline must
grab their attention to want to read further.
B. Interest: Grab their interest
with a sub-headline that states your Unique Selling
Proposition (what sets you apart from everyone else.)
C. Desire: Elicit desire by painting
word pictures of your prospect using your product
or service and enjoying its benefits. Give testimonials
of customers who have benefited from what you offer.
Write as if you’re writing a personal letter to your
best friend.
D. Close: Ask for the order. Make
it convenient for them to respond. Give your prospects
choices of how to get in touch with you.
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3. Refine
Your Offer
Your offer is the marketing strategy that you’re
going to use to attract people to your business or
service. Direct mail will not work if you use it like
a billboard. It is like saying, “SEE
ME, I’M OVER HERE” at 60 m.p.h. In order for
your direct mail to achieve measurable results you
must have a compelling offer. For example, which offer
do you think will pull more customers into your business?
like:
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50% OFF,
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Buy One Get One Free,
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Half-Price Sale.
They all say the same thing, but one out pulls the
other two, almost 3 to 1.* Your offer can include
money, free gifts, guarantees, testimonials, sale
events, coupons, gift certificates, sweepstakes, drawings
and private sales.
The beauty of direct mail is that it is measurable.
Therefore, test different offers and see what works
best for you. When you’re marketing to a business,
personalization is extremely important. Make your
outside envelope look like a personal business letter
from me to you. Keep your copy to 1 or 2 pages and
offer an incentive for responding to your message.
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4. Experience Captivating Graphics
Designing a mail piece should accomplish 2 things.
One is to get the attention of your reader to the
main offer. Two, is to visually clarify the written
message you are trying to get across. There are six
elements that determine good direct mail design.
A. One visual element should dominate the page, whether
it’s a photo, headline, cartoon or graphic.
B. Use only one or two typefaces. Stick with one
or two families of type. Use one for the headlines
and bolded sub sections and one for the body copy.
The body copy should always be a serif typeface, it’s
easier to read.
C. Use lots of white space when you want to make
a lasting impression.
D. Make sure your text is easy to read. Don’t make
your margins too wide or your columns too long. Space
out the lines of your text so they are easy to read.
Use bullets, bold, underlines and short paragraphs.
E. Display your logo and pertinent contact information.Have
you ever read an ad or received a mailing without
a phone number or address? Often people get so wrapped
up in the copy they forget to call for action. Boldly
feature your phone number, address, web site address,
email address and fax. Make it easy for your prospects
to contact you. Your logo should visually express
the essence of your company’s mission along with a
positioning statement that sets you apart from your
competition. Design a “risk-free” response certificate
that clearly repeats your most valuable benefits and
moves your reader to say “yes.”
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5. Produce
the Package
The standard business-to-business
mailing package includes an outside envelope, letter,
brochure, lift letter and response device. The benefit
of direct mail is that you have an unlimited number
of choices when it comes to your package. You can choose
the paper, ink color and size of the package. Or you
might choose a postcard, self mailer, flyer or 3D package
which is almost guaranteed to get opened. Whichever
route you choose, be sure to check with your mailing
professional so they can advise you on postal regulations
and how each type of package is affected. It could literally
save alot of money. |
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6. Testing
The three
most important elements to test are:
- The list
- The offer
- The package.
Studies show that the quality of your
mailing list represents 40% - 70% of your total mailing
success. Begin by testing one element at a time.
First, carefully select your list,
keep your offer the same and test one list against another;
either two rented lists or your customer list against
a rented list.
Then, test your offers. Keep your list
the same and change your offer. A one word change in
a headline can boost your response over 300%. Test discounts,
free gifts, free samples, personalized coaching, free
reports.
Third, test the creative. Colors create
moods and can affect response. Test a humorous approach
vs. a serious approach. Test photos vs. clip art, ink
colors, paper colors, envelope design. Test a postcard
vs. a letter. What about a teaser on the envelope vs.
a blank envelope? All these variables can affect your
response and should be tested. |
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7. Follow Up
It’s useless to have
a powerful measurable tool like direct mail and not
evaluate whether it’s working. Keep track of your response.
Code your ads and business reply cards and determine
what is the most profitable combination of elements
for your market. Then take action. Follow up on your
promises. Do what you say you’re going to do, when you
say you’re going to do it. Send out thank you notes
to new customers. Reward customers that frequent your
place of business. Develop a loyalty marketing plan
that regularly rewards good customers for doing business
with you and wins back fading customers on a regular
basis. For more information please call : 012 193 3566. |
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